Managing Customer Support Demand (Like a Boss)

Forecasting customer support demand is never easy. With so many unexpected variables that really can’t be predicted, how do CS leaders smartly handle unforeseen influxes in ticket volumes? In the session of CX Power Hour, Customer Service leaders explain their strategies for handling surprise spikes and offer tangible advice on ways to make improvements to the flexibility within your organization to be able to react quickly and efficiently when the unexpected strikes.