CX POWER HOUR
How COVID-19 Changed the Future of Customer Service
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The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. In this session of CX Power Hour, leaders in the customer experience industry will discuss the impact of the pandemic on the way we work, and how to succeed in the post-COVID world (what of the many changes we’ve implemented should persist and what must be done to be resilient operationally).